Lily isn't exactly thrilled with her arrival in the Afterlife, but what awaits her there is more fantastical than she ever could have imagined: Deities wait in line at the coffee shop. Fae flit between realms. Souls find ways to make death a beginning.

As she explores the many corners of the Afterlife, Lily finds herself surprisingly drawn to a place most people would avoid at all costs: Hell. Armed with years of customer service experience and pent-up sarcasm, Lily carves a job out for herself amongst Hell's demons, sending souls to their rightful circles with more than a hint of sass.

Lily's expectations are subverted every day in Hell-especially by Bel, a demon general with a distractingly sexy voice. The two meet by chance and form an immediate, deeply healing friendship, but the undeniable heat between them threatens to combust.